Maintenance and Support Services | Alchemy Technology Services

After implementation, Alchemy continues to collaborate with its clients by delivering business critical changes and providing consistent support for their operational applications.

We work with our clients to develop plans and strategies that complement their business and closely align with Agile delivery methodologies. Our approach to service transition is highly collaborative and designed to ensure success through a combination of documentation, demonstrations, and upskilling of client teams. By building internal capabilities and facilitating knowledge transfer between teams, we help our clients establish a strong foundation for continued success.

Our Maintenance and Support Services

Our Approach to Training as a Service

1

Analyse Current
Process
Analyse Current Process
To begin our analysis of the client's current training process, we will formulate a series of questions to guide our investigation, including:
- Does the Vendor currently have a training framework in place, if not...
- How are staff being trained at present?
- How do staff progress?
- Is there a training environment where new developers can get familiar with the system and test configuration? Etc
2

Review System & Identify Modules
Review System & Identify Modules
- Review the current onboarding process, this comes in the form of induction calls with developers and business experts
- Review the system
- Identify logical modules
3

Create Training
Package
Create Training Package
We will develop comprehensive training materials based on the identified modules for client systems, these will consist of the following:
- Training strategy
- Session structures
- Presentations
- Workbooks
- Formative and summative assessment
- An exam
- Certificate to conclude the course
Additionally, a well-structured learning path will be created to support the learners' progress, which will include review questions, recaps, refresher exercises, and other relevant learning activities.
4

Implement Training
Package
Implement Training Package
- Deliver the training material to targeted audience based on the defined modules
We work closely with Guidewire Education to make use of their comprehensive training program which incorporates all the essential concepts of Guidewire software products and tools.
Find Out More

Maintenance & Support

Our Maintenance and Support Services

Training as a Service

Our Approach to Training as a Service

Analyse Current Process

Review System & Identify Modules

Create Training Package

Implement Training Package

Case Studies

Co-operators Case Study

illumifin Case Study