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Back Posted: 20/07/2023

The Opportunity the Customer Faced

Due to the acquisition by illumifin of LTCG, a clear opportunity to start afresh presented itself. Alchemy’s experience and capabilities provided a vision whereby staff would have immediate access to modernised training materials such as instructional videos, short and focused pdf’s, assessment questions and clear success metrics that would enable the user to take control of their own learning journey. The challenges were, however, several decades worth of documentation in lengthy pdf form; customer implementations of the software were often too highly customised and also there were insufficient junior team members to keep up with training and documentation demands as the company grew.

Why illumifin Chose Alchemy

illumifin were impressed with our team’s ability to learn and understand the subject matter described in existing documentation and were excited by our proposal to build out their training assets that could be used by their teams and clients.

How Alchemy Responded

Alchemy completed a detailed review of the current training and documentation processes; this stage took 4 weeks. Our findings were then presented to illumifin and our proposal outlined the ways in which Alchemy could partner with illumifin to help refine their training processes, making the material more accessible to current and future teams. After agreeing to work together, a stream of work was defined, and a team of alchemists were assigned to work with the product owner of the individual life component of the platform.

The Results

Aside from extremely positive feedback received by Alchemy throughout the engagement, the result of the ongoing relationship is self-evident. illumifin have already identified a use case within their company whereby material created by Alchemy is used to train offshore developers in how the individual life component works from an end user perspective.

Contact Alchemy Today

Don't miss out on the opportunity to leverage the knowledge and experience of the Alchemy team to strengthen your product and drive growth. Reach out to us at to discuss how we can get involved in your projects and take them to the next level. Let's collaborate towards a bright and successful future!