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Back Posted on: 12 April 2024

In the fast-paced world of insurance digital transformation, the role of Technical Analysts is undergoing a revolutionary shift. Traditionally, Business Analysts (BAs) served as intermediaries between business objectives and technical implementations, while Technical Analysts worked in the background, coding and configuring based on requirements provided by BAs. However, this conventional model is giving way to a new breed of Analysts who are breaking down silos and driving efficiency across projects.


At Alchemy Technology Services, we're leading the charge in this transformation. Our approach is innovative, our team is highly skilled and certified, and our results speak for themselves. As digital transformation leaders in the insurance industry, we recognise the importance of bridging the gap between business needs and technical solutions. Here's how we're reshaping the role of Business and Technical Analysts:


1.     Comprehensive Training: Unlike traditional Technical Analysts, our team members undergo rigorous training that encompasses both technical expertise and business acumen. They are certified with the Chartered Insurance Institute and equipped with consultancy and communication skills, enabling them to interact directly with business stakeholders to ensure their requirements are accurately captured and implemented. Likewise, most of our Business Analysts are cross trained from our pool of Technical Analysts. This approach ensures that our team members possess a deep understanding of both the business domain and the underlying technology, resulting in more effective problem-solving and decision-making.


2.     Breaking Down Silos: We're eliminating the artificial boundaries between "business" and "technical" roles, fostering collaboration and integration to ensure seamless project workflows. The conventional approach saw Business Analysts interpreting the needs of stakeholders and translating them into technical requirements, while Technical Analysts remained secluded, focusing solely on implementation without direct involvement in understanding business objectives.


3.     Efficiency and Optimisation: By breaking down traditional barriers and fostering collaboration between business and technical teams, we eliminate inefficiencies and streamline project workflows. This holistic approach reduces the risk of miscommunication and errors, ultimately saving time and budget for our clients.


4.     Maximising Solution Potential through Expert Guidance: Using our expertise and experience in our partners’ software solutions, we ensure that our clients have a fully understanding of the “out of the box” capabilities of their chosen product. Our Technical Analysts use a combination of their technical expertise and consultancy knowledge to conduct live demos to stakeholders to exhibit how their package can be used to best support their needs while minimising the need for costly tailoring and configuration, helping our customer unlock the full value of their investment.


5.     Educating Clients: We understand that embracing this new approach may require a shift in mindset for some clients. That's why we prioritise education and transparency, helping our clients understand the value of Technical Analysts who can seamlessly navigate between business and technical realms.


6.     Near Shore Resourcing: Unlike traditional off-shore operations, our near-shore resourcing location offers several advantages, including reduced language barriers and overlapping time zones. This proximity allows for seamless communication and collaboration between our team and our clients, enhancing efficiency and productivity.


7.     Introducing the "Technical Business Analyst": Perhaps a more fitting title for this evolved role, the Technical Business Analyst embodies the best of both worlds. By combining business acumen with technical expertise, they can mitigate risks, streamline processes, and drive successful project outcomes.


At Alchemy, we recognise the limitations of the traditional model. We believe that successful projects require a dynamic and integrated approach, where expertise from both business and technical realms converges seamlessly.


Our Technical Analysts are not confined to the shadows of back rooms; they are active participants in discussions with stakeholders, gaining a deep understanding of business needs and objectives. This direct involvement allows them to contribute their technical expertise from the onset, ensuring that solutions are aligned with business goals and requirements.


Our Business Analysts have the advantage of both technical and business knowledge to steer away from the “middleman” role and have a deeper understanding which allows them to anticipate challenges, identify potential risks, and propose creative solutions that drive value for our clients. Whether it's optimising existing processes or implementing cutting-edge technologies, our team is ready to tackle any challenge with confidence and expertise.


By transcending traditional boundaries, we create a more holistic and agile project environment which accelerates project delivery. If you're a digital transformation leader in the insurance industry seeking a partner who understands the evolving landscape and can deliver results, we invite you to learn more about our services and capabilities on our website.


Visit Alchemy Technology Services and discover how we can transform your insurance IT projects with our team of highly skilled and certified Technical Analysts. Let's embark on this journey together towards a future of digital innovation and success.