.png "Leveraging the Power of AI to handle an Influx of Claims during Natural Disasters")
.png "Leveraging the Power of AI to handle an Influx of Claims during Natural Disasters")
Introduction
Our ongoing partner and client, Insurity, a leading provider of cloud-based insurance software, approached us to enhance their AI product to create a more efficient claims process in the event of a natural disaster. Their goal was to prioritise a streamlined ‘First Notice of Loss’ (FNOL) procedure that was readily available for their customers to help alleviate the suffering and stress their customers experience during a natural disaster.
Challenge
During critical times, a high volume of claims can become challenging to manage due to staffing limitations. These constraints can lead to delays and inefficiencies, ultimately slowing down the claims process and causing additional stress for those affected by the disaster.
How Alchemy responded
We started with a thorough discovery phase that included:
- Analysing the product
- Identifying potential challenges
- Understanding the client's internal teams and workflows
We gathered FNOL implementation requirements and formulated a comprehensive strategy. A crucial part of the project was understanding the Insurity Sure AI system, which is driven by IMBs Watson Technology, Additionally, we developed a new estimation service to provide rough budgets and implementation timelines.
Outcome
We improved the Cabrillo FNOL chatbot flow, enabling clients to register and submit claims for initial processing, receive a reference number, and expect follow-up from a customer representative. Our enhancements significantly boosted Insurity’s efficiency in handling natural disaster claims. The new estimation service became a valuable sales tool for our client, helping them communicate their updated and enhanced value proposition to potential customers effectively.
Contact Us
Don't miss the opportunity to leverage Alchemy's deep expertise and collaborative approach to drive transformation and growth. Contact us at info@alchemytechs.com to explore how we can support your next project.