Experience-Led Capability 

Jo brings a broad insurance background spanning operations, people leadership, sales and client delivery. That mix matters because it means she doesn't just look at the high-level strategy of an alliance; she looks at how it functions on a Tuesday morning during a difficult migration.  

Jo has always believed that the strongest businesses are built on trust, between people, partners, and clients. As the 2022 Insurance Woman of the Year and more recently recognised for Outstanding Leadership by the ISC Group in 2025, her focus remains the same, combining a sharp commercial mindset with an empathy grounded approach. You need the right structure, but it only works if the teams behind it feel supported and confident in what they are building together. 

Connecting Clients, Partners and Global Capability 

As a system integrator, Alchemy sits between client ambition and technology capability. Jo strengthens that position by keeping organisations aligned around a shared outcome rather than individual priorities. 

“It’s about making sure the client gets what they need from their technology provider,” she explains. 

She works at leadership level to connect the right people, bring clarity to priorities and ensure expertise is combined in a way that makes sense for the client. 

The result is simpler decision-making, clearer accountability and partnerships that support lasting change rather than short-term delivery.  

Accelerating Growth Through NTT DATA 

Being part of NTT DATA has changed the scale at which we operate, but it hasn't changed our DNA. Alchemy now sits as a Global Centre of Excellence. This means we can replicate our specialty insurance expertise across multiple geographies, supporting clients closer to their markets while maintaining the high standards that built our reputation. 

Her role is to ensure this expanded reach works in practice. Jo connects regional alliances and aligns conversations across global markets. For our clients, this means access to massive global capability without losing the human, high-touch service they expect from Alchemy. 

Preserving and Extending What Makes Alchemy Unique 

As the organisation scales within NTT DATA, Jo’s priority is ensuring Alchemy’s core identity remains intact. Alchemy is growing because of who they are, not just what they do. For Jo, growth is only successful if it preserves the culture of accountability and deep expertise that built Alchemy’s reputation. 

Jo focuses on the Talent Engine as the primary driver of this consistency. Alchemy’s model isn’t just about delivering a project; it is about designing programmes that leave clients stronger and more self-sufficient. This requires a deliberate approach to developing people, ensuring that as the business expands into new regions, the standard of delivery remains identical. 

"I’m not interested in scale for its own sake, I’m interested in growth that works," Jo says. "My mandate is to ensure Alchemy remains Alchemy in every room we enter. We are building a global capability grounded in human impact, ensuring our people and our partners have the space to perform at their absolute best." 

In complex insurance transformation, Jo views people as the only true differentiator. While technology provides the framework, the mindset of the team determines the outcome. By integrating her commitment to mentorship and mental wellbeing into the business strategy, Jo ensures her teams have the confidence to lead honest, high-stakes conversations. For Jo, this is how you move beyond short-term delivery to build partnerships that genuinely last. 

Confidence as the Measure of Success 

For Jo, success is measured in confidence. It is the certainty that commitments are honoured, that global scale supports local delivery, and that Alchemy’s core values only sharpen as the business grows. 

When that confidence exists, organisations move with clarity. Decisions become simpler. Accountability becomes absolute. This is the goal: connected organisations and long-term partnerships built on strong people and proven delivery. That is where real transformation happens. 

> Meet the Leadership Team