Introduction
Our ongoing partner and client, Insurity, a leading provider of cloud-based insurance software, approached us to enhance their AI product to create a more efficient claims process in the event of a natural disaster. Their goal was to prioritise a streamlined ‘First Notice of Loss’ (FNOL) procedure that was readily available for their customers to help alleviate the suffering and stress their customers experience during a natural disaster.
Challenge
During critical times, a high volume of claims can become challenging to manage due to staffing limitations. These constraints can lead to delays and inefficiencies, ultimately slowing down the claims process and causing additional stress for those affected by the disaster.
How Alchemy responded
We started with a thorough discovery phase that included:
- Analysing the product
- Identifying potential challenges
- Understanding the client's internal teams and workflows
We gathered FNOL implementation requirements and formulated a comprehensive strategy. A crucial part of the project was understanding the Insurity Sure AI system, which is driven by IMBs Watson Technology, Additionally, we developed a new estimation service to provide rough budgets and implementation timelines.
Outcome
We improved the Cabrillo FNOL chatbot flow, enabling clients to register and submit claims for initial processing, receive a reference number, and expect follow-up from a customer representative. Our enhancements significantly boosted Insurity’s efficiency in handling natural disaster claims. The new estimation service became a valuable sales tool for our client, helping them communicate their updated and enhanced value proposition to potential customers effectively.
Contact Alchemy Today
Don't miss out on the opportunity to leverage the knowledge and experience of the Alchemy team to strengthen your product and drive growth. Reach out to us at info@alchemytechs.com to discuss how we can get involved in your projects and take them to the next level. Let's collaborate towards a bright and successful future!